Store Policy

Customer Care

Our customers are the reason why we do what we do. You are the most valuable component of the Gail & Mae's brand. Thus, we value your input. 

Since Gail & Mae's, LLC is an online store, we unfortunately have very few in-person interactions with our customers. However, this does not mean we appreciate your business any less. If for any reason you are unhappy with your purchase, wish to provide us with ways to improve your shopping experience, or simply want to say hello, please do not hesitate to reach out to us at info@GailAndMaes.com.

Privacy & Safety

We receive, collect, and store any information you enter on our website or provide us in any other way. In addition, we may collect your login; e-mail address; password; and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from a page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile. These data are collected to accurately fulfill orders and for marketing purposes.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used to secure and ship orders, and to provide you marketing materials (including advertisements of new items and promotions) via email.

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. Wix uses cookies for important reasons, such as:

  • To provide a great experience for your visitors and customers.

  • To identify your registered members (users who registered to your site).

  • To monitor and analyze the performance, operation and effectiveness of Wix's platform.

  • To ensure our platform is secure and safe to use. 


All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

If you don’t want us to process your data anymore, please contact us at info@GailAndMaes.com.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

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If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@GailAndMaes.com

Large Orders

We're excited to know you're interested in a large order (10 or more items). Because all of our products are handmade, it may take us a little longer to fulfill your order. We recommend letting us know in advance if you are interested in a large order by reaching out to us at info@GailAndMaes.com. Let us know what you're interested in, and we'll set up a time to chat with you to create your custom order.

 

Payment Methods

- Credit / Debit Cards 
- PAYPAL
- Offline Payments